Selected work

Things I have built and led.

Four projects from the last few years. Each one tells a story about reliability, automation, or governance — and what I learned building it.

• Scorecard Governance Platform

  A multi-tenant maker-checker platform for production banking data across six country subsidiaries

  Built solo end-to-end: a maker-checker platform enforcing four-eyes governance for production scorecard changes, with immutable audit trails, automatic SLA expiry, and controlled rollback.

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• Centralised Observability for Core Banking Systems

  An Elastic Stack platform that cut incident MTTR by ~90% across three mission-critical banking systems

  Designed and rolled out a centralised observability platform — metrics, logs, uptime — spanning the bank's core systems, replacing fragmented per-system tooling with a single operational view.

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• Restoring a National Payments Service During a High-Impact Outage

  Incident leadership during a high-impact outage on a national interbank payments rail

  Led the response on an outage affecting bank-to-bank transfers — log forensics, root-cause isolation, emergency rollback, and a hotfix — while keeping stakeholders informed throughout.

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• Modernising a Multi-Country Customer Authentication Gateway

  Zero-downtime modernisation of a legacy authentication gateway across six country deployments

  Replaced a legacy Java authentication gateway with a modernised Spring Boot service, including an email-fallback path, deployed in sequence across six country subsidiaries with zero customer downtime.

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